Q: What is surge?

A: The idea behind surge pricing is to adjust prices of rides to match driver supply to rider demand at any given time. During periods of excessive demand when there are many more riders than drivers, or when there aren’t enough drivers on the road and customer wait times are long, Uber increases its normal fares. This is beneficial to drivers!

Q: How long does it take to get a ride request?

A: This depends on your location and demand.

Q: Other Uber drivers have candy and bottled water for riders. Is that normal?

A: Some of our drivers are prepared with extra perks for riders to help them enjoy the ride. This is not required.

Q: Can riders bring luggage into my vehicle?

A: Yes. Uber drivers must leave space in their trunk for this reason.

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Q: What if I am a driver and have questions for Uber customer service?

Interested in learning about becoming a Minneapolis Uber driver? Questions about pricing, services or appointment availability? Visit our Greenlight Hub during office hours to have any questions answered, any problems solved, or just to learn more from an Minneapolis Uber employee.

Anyone can reach out to us on twitter.